User acceptance
One of the key factors in actually reaping the benefits of a new system is getting the organisation to use it properly.
In our experience, new systems frequently offer no major, intrinsic benefits over the one being replaced. It's just that the old system wasn't used properly!
Copraxis can help ensure your new solution delivers the desired benefits right from the outset by introducing ways to:
- manage user expectations
- create effective internal communication channels
- maximise positive payback for all users
- develop dynamic user learning processes
- engender genuine enthusiasm from the whole company
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As the knowledge culture develops, the user base grows to include directors, managers and staff of all kinds. In many organisations, Payroll & HR may no longer be the key users of the system.
How do you balance such diverse needs and avoid a system "designed by committee"?